K E R N E L _ L A B S

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Making Technology Work for Your Business.

Contact Info

Describe your problem

Real People
Real Solution

  • No script-reading robots
  • No "let me escalate this" delays
  • No explaining your problem five times
  • Actual solutions, not copy-paste responses
HOW OUR SUPPORT WORKS?

Not All Support Is Created Equal

Here’s the truth: Most hosting companies offshore their support to call centers where agents read scripts and escalate anything remotely technical. You wait days for answers. You repeat yourself to different people. Nothing gets solved. We do it differently. Our support team consists of:

Linux system administrators

Webb App developers

Server optimization specialists

Security experts

What you get with the supported plan?

Real Human Experts

No outsourced call centers. No chatbots. No script-readers. Every support interaction is with someone who actually understands servers, code, and web applications.

No Jargon (Unless You Want It)

We explain technical issues in plain language. If you want the technical details, we can provide them. If you just want it fixed, we fix it and explain what happened simply.

Transparent Communication

  • Clear explanations of what went wrong
  • Honest timelines for fixes
  • Proactive updates during ongoing issues
  • No hiding behind corporate-speak
WHAT WE HELP WITH?

Hosting & Server

  • Server downtime or slow performance
  • Resource limits (CPU, RAM, disk space)
  • Email delivery problems
  • DNS configuration
  • SSL certificate issues
  • Database errors
  • File permission problems
  • Server software updates
  • Security incidents

Websites

  • Site not loading or displaying errors
  • Broken functionality after updates
  • Plugin conflicts
  • Theme problems
  • Database connection errors
  • White screen of death
  • WordPress admin access issues
  • Slow page load times
  • Mobile display problems

Security

  • Malware infections
  • Hacked websites
  • Security alerts
  • Suspicious activity
  • Blacklist removal
  • Security hardening
  • Two-factor authentication setup
  • SSL/TLS configuration

Email Issues

  • Cannot send or receive email
  • Email marked as spam
  • Email client configuration (Outlook, Apple Mail, Android, iOS)
  • Webmail access
  • Email forwarding
  • SPF/DKIM/DMARC records
  • Email quota issues

Backup & Recovery

  • Backing up your website or app
  • Restore from backup
  • Backup failure troubleshooting
  • Emergency site recovery
  • Data migration
  • Point-in-time restoration

WordPress Support

  • Core, plugin, theme updates
  • Plugin recommendations
  • Performance optimization
  • SEO setup guidance
  • Form configuration
  • User management
  • Custom functionality questions
What if you choose a basic support?

Community-Level Support

Not everyone needs a dedicated support specialist on speed dial. If you’re a developer, a tech-savvy business owner, or someone who’s comfortable managing WordPress and troubleshooting basic issues yourself, you don’t need (or want to pay for) constant hand-holding. 

Even though you’re managing your own site day-to-day, we’ve still got your back on the infrastructure side:

  • Server uptime and stability
  • Server security
  • Server performance
  • Weekly automated backups
  • Off-server storage
  • Restoration support

Request A Consultation

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